Decentraal Loket
Help residents and businesses get started faster with permit checks and digital notifications and applications, and avoid unnecessary enquiries and incomplete submissions.
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Talk to an expert to learn more about our solutions
Contact an expertLighter workload, better service
Municipalities, water boards and other organisations spend a great deal of time answering questions about permits, notifications and local regulations. Requests come in through different channels and are often incomplete, which means extra contact and manual processing.
With Decentraal Loket, residents and businesses find the right information faster and submit their requests digitally. This reduces the number of enquiries, and organisations receive more complete requests that can be handled more quickly.
The result: a lighter workload for permit officers and better service for residents and businesses. Organisations receive more complete requests and can process them faster.
Everything for permit checks and digital applications in a single point of access
Manage question trees, location criteria and submission requirements based on local policy and regulations.
Residents and businesses can see which rules apply and whether they need a permit or notification. They are only shown questions that are relevant to their situation.
Permit applications and notifications are submitted digitally, in full and in a uniform format, through one central environment.
The right rules, questions and obligations are shown automatically based on location and activity.
Applications and notifications are automatically routed to the right VTH or case management system and the right department.
Why choose Decentraal Loket?
- 24/7 Availability
- 100% Digital
- 1 Service desk
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Fewer enquiries by phone, email and at the front desk
Residents and businesses find the right information faster and can check for themselves what is possible. This reduces the number of enquiries to the organisation.
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Fewer incomplete applications
The service desk guides residents and businesses through the application process step by step, so applications are submitted more completely and consistently.
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Shorter turnaround times
More complete applications can be assessed and processed more quickly, making handling more efficient.
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Reduced administrative burden
Digital intake and automated processing reduce the number of manual tasks for staff.
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Better service for residents and businesses
Residents and businesses know where they stand sooner and can submit applications digitally whenever it suits them.
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Greater control over permit processes
Uniform processes, consistent rules and complete applications make the organisation less dependent on individual staff knowledge.
What organisations want to know about Decentraal Loket
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Does Decentraal Loket fit our own processes and regulations?
Yes. Decentraal Loket is configured around your organisation’s processes, rules and submission requirements, so the service desk reflects local regulations and the way you handle permits, notifications and subsidies.
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How does the implementation of Decentraal Loket work?
Our specialists guide you through setting up the service desk and make sure your processes and systems work well together, so you can get started quickly with digital permitting and service delivery.
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What types of applications can Decentraal Loket be used for?
Decentraal Loket supports permit checks, digital notifications and applications for APV (General Local Bylaw) permits, event permits, terrace permits, alcohol licences, exemptions, subsidy applications and other schemes run by municipalities, water boards and other organisations.
Discuss your permit processes with a specialist
Our experts are ready to answer all your questions.
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